Magnet LLC™General Information
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ORDER INFORMATION
- All orders are subject to acceptance by Magnet LLC™.
- No verbal orders accepted.
- All orders written without pricing will be processed with Magnet LLC™ current pricing.
- All prices are subject to change without notice.
E-mailed Orders
E‑mailed orders should be sent to orders@themagnetgroup.com. Do not submit artwork with your order. Art can be sent to art@themagnetgroup.com.
Faxed Orders
Faxed orders are considered originals and will be processed as such. Due to rough transmissions, faxed orders or changes to orders may be difficult to read.
Magnet LLC™ is not responsible for any copy misinterpreted when received by fax. Providing confirmation of this information by e‑mail to Customer Service is recommended to prevent interpretation of copy error.
Less Than Minimum Quantity
Call factory for quote.
Co-op Program
Please call factory for price information. All co‑ops must be factory authorized to insure proper billing. Co‑ops must be established and verified before first order is submitted. Purchase order must indicate co‑op program and co-op quote number when submitted. If not, standard catalog charge will apply. Coupons or discounts cannot be applied to co-op orders. Co‑ops not to exceed maximum catalog quantities.
ART REQUIREMENTS
Please submit original art files to: art@themagnetgroup.com. If revised art is sent, it is the customer’s responsibility to advise customer service of the new art. Changes to previously sent art must be sent to Customer Service to ensure use of new art.
We accept electronic artwork on CD, DVD and e-mail (file size permitting). We have an FTP site available, please call for log-in details.
- Be sure to send all linked files, including all TIFF and EPS files for artwork placed in your document even if previously embedded, as well as all printer and screen fonts used.
- Send only original, native vector files.
- All RGB defined colors and files must be converted to CMYK for four‑color process production.
- Convert fonts to outlines or paths.
We support the following software for Macintosh:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- QuarkXPress
- Adobe Acrobat
- Adobe PageMaker
Acceptable File Types:
- Vector (preferred)
- TIFF (minimum 300 dpi resolution)
- EPS (minimum 300 dpi resolution)
- JPEG (minimum 300 dpi resolution)
- PDF (Press Quality)
- ZIP (compression file)
- Stuffit (compression file)
Microsoft electronic files generally are not acceptable as output for print production. However, black-and-white files can be output from a high‑quality laser printer and then used as camera-ready artwork.
Camera‑Ready Artwork
Camera‑ready art is artwork that can be scanned without further preparation or changes. Halftones (screens) will not photograph well and should be avoided. We will accept camera-ready artwork that is already separated or that includes black line work (or key lines) to separate each color. “Camera‑ready” art should be clean, black, and crisp on a smooth white background that requires little or no touch-up. (Original art or PMT's are best.) Artwork must be submitted 1/4 of the finished printed size (for large prints) or large enough to fit on 8.5″ x 11″ page size. Please avoid submitting artwork that must be enlarged more than 400%. If appropriate quality or size specifications are not met, an art charge will apply. This will be determined once artwork is received.
The Following Artwork is Not Camera‑Ready:
Drawings, letterhead, photocopies, business cards, faxes, and low resolution laser printed artwork that is not 1200 dpi are not considered camera‑ready artwork. (Recommendation: Black‑and‑white 1200 dpi laser prints at 200% larger than actual size to be imprinted).
Hard Copies
Hard copies are not required on every order; however on the hard copies we receive Magnet LLC™ will review but will not proof against electronic art sent. Magnet LLC™ offers several types of proofs that can be done if needed (additional charges may apply).
Art Charges
If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean‑up” or “rework” deemed necessary to meet production standards.
Photo Scans
$30.00 (C) per scan up to 8.5″ x 11″ size. For larger photos and transparencies/slides, call for quote.
Typesetting
We will typeset up to 3 lines for FREE. All other typesetting (including copy changes, postcard copy, curved copy, schedules, and word magnets) will be billed as needed $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter. Charges less than $40.00 will be processed without notification.
Type Size
- Minimum type size: 6 point.
- Small registers/trademarks with fine lines may appear as a dot on product.
Serif Fonts
- Please avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid using serif fonts in four color reverse copy areas.
Line Thickness
- Minimum line thickness: .5 point.
- 1 point minimum line thickness for reverse copy or art.
Bleed
Bleed (art intended to print to the edge) must extend 3/32″ outside cut line. Art not intended to print to the edge must remain 3/32″ inside cut line.
Imprint Area/Live Copy
Due to variances in cut, all copy must remain 3/32″ inside cut lines.
Halftones
Halftones are made up of dots and are not recommended for type.- Digital art: Halftones must be between a 5% to 90% screen.
- Silk Screen art: Halftone must be between a 30% to 70% screen. Avoid graduated halftones.
- Offset art: Gradient halftone range 2% to 100%. Screen tint range 10% to 90%.
Colors
- All RGB colors must be converted to CMYK for four-color process production.
- Metallic and fluorescent colors are not available on digital art.
Additional Art Requirements
Silk Screen:- Butt register not recommended. Please call for assistance.
- Trapping: 1 point minimum. If art is too fine we will overprint. Trapping may cause a color change where colors meet.
- Overprinting: We use UV inks, which are somewhat transparent. When overprinting 1 color on top of another the appearance of colors may change. Keep this in mind when creating fine details. Black, however, will cover everything.
Helpful Hints
- EPS (Encapsulated PostScript) file format is used to transfer PostScript image information from one program to another. The file includes PostScript code plus a low-resolution representation of the image. Logos, illustrations and graphics that will be color separated should be saved as EPS files.
- TIFF (Tag Image File Format) is a widely used file format for exchanging bitmapped images (usually scans) between applications. Black and white line art or grayscale images should be saved as TIFF files.
- All grayscale artwork must be saved at the size of the finished document at a minimum of 300 dpi—black and white line art at a minimum of 1200 dpi.
- Please submit TIFF files as a layered document, in case last minute modifications are required.
- Always provide a list of fonts used within a document. This allows output technicians to download the appropriate fonts to their image setter or output device. Remember to list all fonts used with imported illustrations, or the output device may substitute a different font.
- When supplying PostScript fonts with a job, be sure to supply the printer fonts (also called outline fonts) and screen fonts (bitmap fonts). Both must be available for proper output.
- When supplying fonts, be sure to supply those used in the creation of EPS files. (They will not show up in your page makeup application on the list of fonts used.)
- We do not accept TrueType based fonts. Convert to outlines.
- Specify fonts and their style (bold or italic, for example) by using the long menus in your publishing program rather than selecting bold or italic by clicking on a style bar. The menu selection will give you a more accurate representation of the font and style desired. On the Mac platform, clicking on the style bar allows you to select styles for which fonts don’t actually exist.
- Limit the number of fonts used in each job.
- Avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid saving EPS files within EPS files. Avoid transparencies and Illustrator filters to create shadows they convert to low resolution files.
We support the sm@rt program to improve artwork readiness. We accept artwork prepared by these standards. Please visit the website www.smart-artwork.com for more information.ARTWORK STORAGE
Artwork will remain on file for 1 year. You must resubmit art after that time.
COPY CHANGES
Contact Customer Service.
PROOFS
Online proofs are no charge. E-mail or fax proofs requested to be sent outside of our online system will incur a $10.00 (X) charge.
Silk Screened and Digital Product Proofs
$10.00 (X). Custom die-cut samples will have die pattern screened on proof. Actual die will not be made until proof is approved. Product proofs on Car Signs are $50.00 (X).
Offset/Press Proofs (applies to most Smartline™ cards)
$75.00 (X) per color, per spot varnish, per side and/or per copy. All four‑color process proofs and skin packaged postcard press proofs must be quoted. Call factory for quote. On all four-color process imprinted items we will produce a matchprint for $16.00 (X) excluding stock four‑color process items (catalog quantities only).
CANCELLATIONS OR CHANGES TO ORDERS
There will be a minimum $40.00 (X) charge if an order is cancelled. Customer will be required to pay for all work completed at the time of the cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.
ART RESUBMISSION CHARGE
When new artwork is submitted a $10.00 (X) charge will be applied.
*Changes to previously sent art must be sent to Customer Service to ensure use of new art.
STOCK IMPRINT COLORS
With NO PMS Color Match/Mix Charge
Please note “STOCK colors” on your P.O. to avoid a PMS color match/mix charge. If a non-stock color or PMS number is listed, the requested color will be used and a PMS charge will apply. PMS/Color matches are not guaranteed due to materials printed on. We will use the ink color requested and match as close as possible.
Due to variations in monitor displays the colors shown are not exact representations of the colors used for print.
PMS AND 4-COLOR PROCESS COLOR MATCHES (Non‑Stock Colors)
Based on Standard Coated Pantone Matching System book.
$18.75 (G) per color. If a non‑stock color or PMS number is listed on P.O., the requested color will be used and a PMS charge will apply. Color matches are not guaranteed due to variations in inks and raw materials. Lamination may also slightly alter color(s). We will use the ink color requested and match as close as possible. For non-PMS color matches we recommend that a product proof be produced to ensure colors are correct. (Metallic and fluorescent colors are not available with digitally printed four‑color process imprint.)
To insure repeat orders match the previous color, material specs, etc., please include a sample of the previous item with the new order. Due to variations in inks, materials, and press runs, an exact match to previous orders is not always possible.
SILKSCREEN MAGNETS
Price Includes:
On items where the price includes copy refers to this section for silkscreen magnets, the grid pricing for the item may be used for a 1 color silkscreen imprint price. Solid color backgrounds other than white require an additional color charge. See grids below for additional color charges.
PMS Color Match:
$18.75 (G) per color match.
Copy Changes:
$20.00 (G) per color, per change in EQUAL increments. Catalog minimums apply per version.
| 250 | 500 | 1,000 | 2,500 | 5,000 | 10,000 |
| .20 | .12 | .08 | .05 | .04 | .03 |
| U.S. Dollars, F.O.B. Factory | 6C | ||||
| 2 | 4 | 6 | 8 | 12 | 24 | 50 | 100 | 250 | 500 | 1,000 | 2,500 |
| 22.00 | 12.00 | 8.00 | 6.00 | 4.00 | 2.25 | 1.35 | .90 | .79 | .53 | .42 | .35 |
| U.S. Dollars, F.O.B. Factory | 12C | ||||||||||
STANDARD PRODUCTION TIME
See individual pages. Production time begins after receipt of complete order, approved artwork, and credit approval. Times shown are for catalog quantities only. For orders above catalog quantity, call factory for production time.
RUSH SERVICE
For orders requiring less than minimum standard production time, a rush charge may apply depending on production capacity. Contact the factory for production time confirmation and applicable charges.
OVERRUN POLICY
Every effort will be made to ship the exact quantity ordered. The Magnet Group guarantees no short orders. However, we do reserve the right, in accordance with industry standards, to ship a maximum of 5% over the quantity ordered. The exact quantity shipped will be noted on your invoices and is the quantity that will be billed.
PACKAGING
Items packaged bulk or as specified. Packaging is subject to change as necessary. The following special packaging options are also available:
- Poly Bags: Flat Flexible Magnets 4″ x 6″ or smaller can be individually polybagged - .08 (G). Poly bags are FDA approved.
- Shrink Wrap: Flat Flexible Magnets can be shrink wrapped in quantities from 25 to 50 - .28 (G). All other quantities, call for quote.
- Zip Lock Bags: Available upon request call for quote.
- All other packaging: Call for quote.
MAILING SERVICE
Call factory for quote. Our Smartline™ Cards have been approved by the U.S. Postal Service. We are not responsible for unaccepted Smartline™ Cards by local Post Offices or changes in postal regulations.
- If mailing list is submitted on disk, email or label, be sure it’s in ASCII text format including a sample of 25 records of the file. Please submit list to Customer Service, do NOT send with art files. Excel spreadsheets are acceptable for mailing lists.
- If Magnet LLC™ is handling the mailing all postage must be paid prior to mailing.
SMARTLINE™ GENERAL INFORMATION
For details click here.
SHIPPING & HANDLING
All shipments are F.O.B. Factory. Unless shipping methods or instructions are specified, we reserve the right to ship by the most beneficial means of transportation. Standard handling charges per box apply to all shipments, including 3rd party freight arrangements. Complete shipping instructions must accompany each order. Orders will be shipped directly to distributor if “Ship To Address” is NOT provided upon completion of order.
Due to variances in freight lines and charges, all freight estimates are estimates only. Magnet LLC™ is not responsible for final shipping charges.
| Approximate weights on Flat Flexible Magnets: | ||||
500 Quantity |
||||
| .020 thickness | .030 thickness | |||
| 4 sq. in. - 4 lbs. | 6 sq. in. - 8 lbs. | 4 sq. in. - 8 1/2 lbs. | 6 sq. in. - 12 1/2 lbs. | |
| 5 sq. in. - 7 lbs. | 7 sq. in. - 9 lbs. | 5 sq. in. - 10 1/2 lbs. | 7 sq. in. - 14 1/2 lbs. | |
Note: Approximate weights on flat flexible magnets. Due to variances in material thickness and packaging alternatives, all weights are estimates only. |
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Freight Carriers: Freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to distributor after we are notified.
Collect, Residential, and Third Party Billing: Any charges refused by or unable to bill to account supplied will be invoiced to the distributor.
Drop Shipments: Billed at $8.50 (G). Drop shipments include the following: different address same day, same address different dates (due within 30 days), or same address different methods.
Split Shipments: Billed at $8.50 (G) on different dates due within 30 days.
C.O.D. Charge: Contact factory.
Foreign Shipments: Call factory for information and charges. All prices based on U.S. dollars and do not include tariffs, duties or brokerage fees.
Additional Charges: Additional charges billed to Magnet LLC™ by carriers due to changes in original shipping agreement will be invoiced to the distributor. This includes, incorrect address charges, inside delivery charges or re‑consigned freight due to no fault of Magnet LLC™.
PAYMENT TERMS
Net 30 days. All invoices not paid within terms will be assessed a late payment charge of 1 1/2% per month.
RETURNS
All returns must be authorized and accompanied by an RMA#. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to the customer at their expense.
Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a $25.00 restocking fee plus all freight charges. Returns received without a prior return authorization will be denied.
REMOVABLE ADHESIVE
Recommended Surfaces:
- Wood doors and desks
- Stainless steel
- Plastic and vinyl
- Computers
- Glass windows and mirrors
DO NOT PLACE ON PAINTED WALL OR WALLPAPERED SURFACES. NOT RECOMMENDED FOR OUTDOOR USE.
MAGNETS FOR OUTDOOR USE
Car Sign Magnets can be used outdoors. All other magnets are not intended for outdoor use and qualify for different material.
SAMPLES
- We prefer all samples orders to be submitted in writing via fax or email.
- Sample requests received before 2:00 p.m. Central Time will ship SAME DAY.
- There is no charge for Samples when a third party account number is provided for shipping.
VARIANCES
- Cut and registration variance not to exceed 3/32″.
- Due to variations in inks, materials, and press runs, colors may not match previous orders exactly.
- Due to the shrinkage of material during the screening process, copy may not be perfectly centered or registered on each magnet. This applies to all magnets.
- Due to the shape of the circle/oval magnets, all copy will not be perfectly centered on each magnet. A variance waiver letter must be signed and returned before order will be produced.
- Magnet LLC™ has automated equipment used for efficiency in our folding processes. A 1/16″ tolerance (+/-) maybe needed to allow for the folding.
MISCELLANEOUS
Flat magnets are measured by multiplying the maximum length by the maximum width to determine square inches involved.
OUR MAGNETS ARE ECO-FRIENDLY
70% RECYCLED MAGNET
Magnets, by weight, are 70% strontium ferrite. This material is a by‑product of iron oxide created during the steel making process and therefore, recycled material.
10% RECYCLED SUBSTRATE
In addition to the magnet’s recycled content, we use a printable substrate made from 10% post consumer recycled material. This combination is used on all 20 mil 4 color process magnets in our Magnet LLC™ catalog!
STATEMENT OF LIMITED LIABILITY
Magnet, LLC™, Innovations® by Magnet™, Crystal by Benchmark®, Benchmark Clocks™, and The Bag Factory® are collectively known as The Magnet Group (TMG). TMG obligations with respect to orders placed and/or products delivered to buyer shall be limited to replacement or repair of defective products which are returned to the appropriate TMG division, postage pre-paid, within thirty (30) days from the date of shipping or, at TMG’s option, to a refund of the amount of the purchase price paid for products returned to TMG within thirty (30) days from the date of shipping, without any further obligation or liability on the part of TMG. Buyer’s sole remedies for liability of any kind with respect to products ordered or furnished by TMG and any other performance by TMG or with respect to buyer’s use thereof, shall be limited to the replacement or repair or refund aforementioned and in no event shall TMG be liable or responsible for incidental, special or consequential damages allegedly caused by a failure to timely deliver products, non‑delivery of products or a delivery of defective or non‑conforming products. No claim of any kind by buyer, whether as to products delivered, non‑delivery of products or other faulty performance by TMG shall exceed the amount of the purchase price received by TMG for the products, and a failure to provide TMG with notice of any claim within thirty (30) days from the date of shipping and failure to return such products within said time shall constitute a waiver of all such claims in respect to such products.
Additionally, please note all products and photos with trademarks or logos used in this catalog are to show art and imprint reproduction capability only. They do not imply an endorsement by holders of such trademarks or designs. They are not meant to be advertisements, nor are these items for sale to anyone other than parties expressly authorized by the owner of such trademarks and logo designs. Each and every buyer represents and warrants that all artwork, product design, text, and other content (“Content”) provided to TMG in connection with any order for products or services, does not violate or infringe the intellectual property rights of any third party. Buyer will, at its sole cost and expense, indemnify, defend and hold harmless TMG and its shareholders, subsidiaries and affiliates (each a “Magnet Indemnified party or TMG Indemnified party”) from and against any claims, liabilities, suits and /or proceedings (each a “Claim”) made or brought by any third party against any Magnet Indemnified party, including, without limitation, reasonable attorney's fees, costs, judgments, awards, settlement amounts and expenses with respect thereto, to the extent that such Claim is based on a claim, suit and/or proceeding that the Content or the use thereof by a Magnet Indemnified Party in fulfilling an order for products or services to Buyer violates or infringes a patent, copyright, trademark or other intellectual property or proprietary right.
*CALIFORNIA PROPOSITION 65 WARNING
Proposition 65 is a California law that has been in effect since 1986 to promote clean drinking water and keep toxic substances that cause cancer and birth defects out of consumer products. Proposition 65's formal title is “The Safe Drinking Water and Toxic Enforcement Act of 1986.” It is administered by Cal/EPA's Office of Environmental Health Hazard Assessment (OEHHA).
The law requires that anyone at reasonable risk of exposure be informed when substances classified as toxins are present. Since enactment, it has been the reason for the addition of notices of specific contents to consumer product labels. Along with the added label requirements, an official list of implicated substances is maintained and made publicly available. To date there are over 700 chemicals listed, and entries are added or removed based on current scientific information. All substances listed show their known or suspected risk factors, a unique CAS chemical classification number, the date they were listed, and if so, whether they have been delisted.
The Magnet Group is committed to complying with all aspects of Prop 65. For further information please feel free to contact TMG at 1‑800‑458‑9457.